PLEASE READ OUR POLICY THOROUGHLY BEFORE PURCHASING
Emails & Contact:
Our response time is approximately 1-7 days, emails being 24-48 hours, our DM’s being 1-7 days. Due to our high volume, we respond to our emails/DM’s in the order they are received to ensure all our queens are taken care of in a timely manner.
Shipping & Handling:
Our orders are shipped out within 2-3 business days after receiving confirmation of payment. This does not include the length of time to receive your order.
We ship via USPS, make sure to always double check your shipping address before proceeding to check out.
We are NOT responsible for the following:
*Incorrect Address provided at checkout
*Package being delivered the address provided, if was NOT correctly provided at checkout
*Lost or stolen packages
*Delayed delivery via USPS
*Shipping cost on Returning packages
*Damage Package during Shipping/delivery process
Returns & Exchanges:
Due to sanitary reasons, we do not accept any returns or exchanges.
If there is manufacturing damages to the product, we will accept a return for in store credit only. (Must provide proof of damage via email @ email@example.com before moving forward with the return process)
All sales are final, meaning we cannot cancel an order once it is placed.
If you have provided the wrong address and acknowledged once order is placed, please contact us via email @ firstname.lastname@example.org within 12-24 hours. This process requires your Order Number & Contact info provided on your account.
We will confirm the correct address before sending the package out.
If we have not been contacted within the 12-24-hour time frame, we are NOT responsible for a wrong delivery.
We do not offer Cash or Debit refunds; this includes shipping fees. If we have sent out manufacturing damaged products, we will issue in store credits via Discount Codes, valid on next purchase.
We are NOT responsible for Return Shipping Charges. Questions or Concerns? Contact us via email @ email@example.com to discuss this matter.
We ship Monday-Friday, NO weekend shipping
(Unless authorized and specified by Monique, Founder of Queen Aesthetics)
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